Frequently Asked Questions
Everything you need to know about your JNCO Los Angeles order.
How do your wide-leg jeans fit compared to standard sizing?
Our heritage wide-leg styles are designed for a relaxed, oversized fit. We recommend checking the specific leg-opening measurements on each product page and ordering your true waist size, as the silhouettes are intentionally voluminous.
What is your domestic shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-3 business days, and you will receive a tracking number via email as soon as your package departs our Los Angeles warehouse.
Do you offer international shipping?
Yes, JNCO Los Angeles ships to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon arrival in their destination country.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please use our online returns portal to generate a shipping label and initiate your request.
How should I care for my heavy-duty denim?
To preserve the integrity of the denim and any embroidery, we recommend washing your jeans inside out in cold water and hanging them to air dry. Avoid high-heat drying to prevent shrinkage and fading.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible financing.